We will increase customer
satisfaction by:
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Striving to be the
best at what we do
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Providing excellent
service and value for money
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Listening to our
customers, responding to their needs and exceeding their expectations
We will enhance the
commitment and effectiveness of all personnel by ensuring that:
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They understand
the business
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We work with them
to develop and realise their potential
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We create an environment
which is supportive, open and fair
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All personnel are
listened to, and are involved in the continuous improvement of our operations by being encouraged to put forward their ideas
and opinions.
At all times we will
conduct our business relationships with integrity and mindful of the communities and environments we operate in.
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